COSMI Naturals is committed to delivering your orders promptly and efficiently within India. We strive to ensure that every order is handled with care and reaches you in the best possible condition and within the expected timeframe.
1. Shipping Locations
- We currently ship to all regions within India. Whether you are located in a major city or a remote area, we are dedicated to ensuring our products reach you across all states and union territories of India.
2. Processing Time
- Orders are processed within 1-2 business days. Once your order is placed and payment is confirmed, our team begins preparing your order immediately. Please note that processing time may vary slightly during peak seasons or high order volumes, but we make every effort to process orders as quickly as possible.
3. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout. The applicable shipping fee is determined based on the delivery location and the size or weight of the order. You will be able to review the exact shipping cost before confirming your purchase.
- Orders will be shipped within 3 business days plus the applicable delivery days. Once the order is dispatched from our warehouse, it will be in the hands of our trusted logistics partner for delivery to your address.
- Products will be delivered within 7-10 business days from the date of dispatch. Delivery timelines may vary based on your location and any unforeseen logistical circumstances, but we work closely with our shipping partners to ensure timely delivery.
4. Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email once your order has shipped, containing your tracking number. This tracking number can be used to monitor the real-time status of your delivery through the shipping carrier’s website or tracking portal. We encourage you to keep an eye on your email for this notification.
5. Customs, Duties, and Taxes
- All fees imposed during or after shipping, including taxes, are the responsibility of the customer. Any applicable government levies, local taxes, or additional charges that may arise during the delivery process are to be borne by the recipient. COSMI Naturals is not responsible for any such charges that may be applied by local authorities.
6. Damages
- COSMI Naturals is not liable for any products damaged during shipping. While we take every precaution to securely pack your order, damage that occurs in transit is beyond our direct control. If you received your order damaged, please email us at Contact@Cosmib2b.in with clear photos and videos of the damaged product to file a claim. Our team will review your submission and assist you accordingly.